You have a few different methods with which to file a complaint with BetMGM online NJ casino:
By phone: You can call BetMGM’s customer service using their toll-free number (609) 248-9531 and lodge a complaint with the customer service team. This option may be best if you need immediate assistance.
Via email: You can also send an email to support.nj@betmgm.com. This option is open 24/7, though you may need to wait a few hours to a few business days to receive a reply. However, our email customer support test found that BetMGM ranks in the top 10 with an average reply time of 3.7 hours.
Through live chat: You can lodge a complaint using BetMGM’s live chat feature, which is also available 24/7. This is a great option if you need immediate assistance.
If you have questions or technical issues, you can also browse BetMGM’s vast Help Center, which has many articles that answer questions about everything from bonuses to game rules to banking to troubleshooting. In fact, to get to BetMGM’s email form and live chat feature, you must first navigate through the Help Center by:
Clicking “Help & Contact” in the top right of the page.
Selecting the major category that your issues falls under.
Selecting a minor category/FAQ that closely fits your issue.
Hitting “Yes” under “Do you need any more help?”
Clicking that button takes you to the page where you’ll find access to live chat and the email form.
