You can file a complaint with SugarHouse Casino by contacting their customer service team. There are a few methods you can use to reach out to this casino’s customer service, including:
By phone: You can call SugarHouse Casino’s toll-free number at (855) 752-9101 to lodge a complaint about any part of your experience with the casino. This number is only open from 9:30 a.m. to 2 a.m., so it’s a good option if you need to file a complaint quickly or need immediate assistance.
Through email: You can also send the customer service team an email at support@playsugarhouse.com. While this option is available 24/7, you may only receive a reply during their operation hours, 9:30 a.m. to 2 a.m. However, SugarHouse did earn 4th place in our email customer service test, with an average reply rate of 3.1 hours.
On live chat: SugarHouse casino also has a live chat feature where you can speak to a customer service representative right on the site. All you have to do is click “Support Chat” in the top menu; the chat feature window will pop up in the bottom left of your screen.
If you have questions or concerns about your account or need technical assistance, you can also check out the casino’s help center. There you’ll find a variety of articles that cover how to create and manage your account, make deposits or withdrawals, and troubleshoot technical issues. But if you need to speak with someone immediately, you might consider calling or using live chat.
