There are a few ways you can lodge a complaint with Borgata online NJ casino:
Phone: You can call Borgata’s customer service team by calling the toll-free number (877) 488-5833. This option is best for immediate issues.
Live Chat: Connect with a customer service team member as soon as possible by using the 24/7 live chat feature. This option is also effective if you need immediate assistance.
Email: If you only need to lodge a complaint and don’t need immediate assistance, consider sending an email using Borgata’s web form. You can also send an email directly to support.nj@borgataonline.com.
You can get to each of these contact options by clicking “Help & Contact” in the top-right of the menu bar. From there, you must select the major category that your issue falls under. After selecting a major category, you’ll be prompted to select a specific inquiry or issue. Selecting one of these will take you to a help article that may solve your issue.
If that information does not solve your issue, you can click “Yes” under the prompt “Do you need any more help?” You’ll be taken to a page that lists the three contact options, including the “Email” button that provides you an email web form you can fill out and send to the customer service team to lodge your complaint.
