You have a few ways to contact Virgin Casino online and lodge a complaint:

  • Calling Customer Service: You can reach customer service to file a complaint by calling the casino’s toll-free number (844) 737-7616 between 9 a.m. and 11 p.m. This is the best option if you want to speak to a person and get your issue resolved as quickly as possible.

  • Using the Live Chat Feature: You can speak with a customer service representative via live chat 24/7. This option can also offer fast results, but there can be delays between messages as the agent works to help you with your issue.

  • Send an Email: You can also send an email to the customer service team at to get answers and help fast. We found that Virgin Casino had the best email customer service out of all 24 legal New Jersey online casinos, with a perfect 100% response rate and an average response time of 48 minutes.