You have a few ways to contact Virgin Casino online and lodge a complaint:
Calling Customer Service: You can reach customer service to file a complaint by calling the casino’s toll-free number (844) 737-7616 between 9 a.m. and 11 p.m. This is the best option if you want to speak to a person and get your issue resolved as quickly as possible.
Using the Live Chat Feature: You can speak with a customer service representative via live chat 24/7. This option can also offer fast results, but there can be delays between messages as the agent works to help you with your issue.
Send an Email: You can also send an email to the customer service team at email@example.com to get answers and help fast. We found that Virgin Casino had the best email customer service out of all 24 legal New Jersey online casinos, with a perfect 100% response rate and an average response time of 48 minutes.